Contact Us & FAQ

Yes! You can check up-to-the-minute availability and book directly and securely online at https://www.scubashackaxa.com/booking/.

SCUBA SHACK is located in Sandy Ground/Road Bay on the Beach at Roy’s Bayside Grill (find us on Google Maps). We’re only a 15-minute drive from all major hotels and offer easy access to dive and snorkel sites, all within a 20-minute boat ride. Parking is available at our shop for your convenience.

No, we do not offer shuttle services. We recommend using a taxi or renting a car for your convenience.

Yes, private charters are available with beach pickups offered (weather and location permitting).

Please arrive 20 minutes before your scheduled start time to ensure a smooth departure.

We do not accept cash. The remaining balance will be charged to the same card used for your deposit unless you request otherwise.

No service charge is added to your trip. Tips are always appreciated and can be paid in cash or through Zelle.

Yes, we have T-shirts, hats, and SPF water shirts available for purchase.

Yes, we offer a full range of snorkel equipment for sale and rent at our shop.

Yes, please bring two towels per person, as towels are not provided.

Water, Coke, Sprite, Diet Coke, and beer are provided on all trips. Snacks are not provided, so please bring your own if needed.

Yes, we have facilities available at our shop where you can shower and change before or after your dive.

Yes, you’re welcome to store your equipment with us at the shop during your stay.

The youngest age to dive with SCUBA SHACK is 10 years old.

Yes, you must be certified to join the scheduled morning dives.

Scuba Diver certification holders and junior divers (ages 10-11) are limited to our 11:00 AM one-tank dive or a private charter due to depth and experience restrictions.

Yes, all diving and snorkeling trips are guided by experienced dive staff. You may also request a second personal dive or snorkel guide for an additional fee.

Our vessel does not have a bathroom onboard, but we typically return to the shop between dives, allowing for bathroom breaks.

All mouthpieces are sanitized thoroughly. New mouthpieces are also available for purchase if preferred.

Yes, proof of certification is required. Please upload it here before your trip. If assistance is needed, contact us 48 hours in advance so we can help.

If you require equipment, please complete our equipment form in advance to ensure everything is ready for you.

Yes, non-diving passengers or snorkelers should complete the pre-snorkel form before the trip.

Wait at least 12 hours after a one-tank dive and 18 hours after a two-tank dive before flying.

We operate on “The Lady Lou,” a 33-foot, 10-foot-wide vessel designed for comfort and stability, featuring ample seating, shade, and storage for up to 12 guests.

A payment is required in advance to confirm your booking. For a full refund, cancellations must be made at least 48 hours before your booking. Cancellations within 48 hours or no-shows will be charged in full. For multi-day bookings, cancellations must be made 48 hours before the first booking date.